Administration

Working in administration nowadays involves a variety of skills in providing support to an office or departments such as word processing, audio and copy typing, letter writing, dealing with telephone and e-mail enquiries, creating and maintaining filing systems, keeping diaries and arranging meetings/appointments.

All these activities are executed by various office administration personnel in the public sector. Each of these activities has one important feature in common, they are part of a network that will define how efficiently and effectively the office administration function is run in the organisation. If the office administration is executed smoothly, service delivery will be improved.

A secretary, personal assistant, or administrative assistant is a person whose work consists of supporting management, including executives, using a variety of project management, communication, or organisational skills.

At Pro-Active College our skills programmes focus on:

  • traditional duties such as correspondence, typing of letters, maintaining files;
  • word processing;
  • managing budgets and doing bookkeeping; and
  • running and managing all administrative details of a high-level office such as minute taking and meeting arrangements.
  1. Cleaning Services and Interpersonal Skills

    R6,557.00
    This skills programme will enable the learner to gain the knowledge, skills, attitudes and values required to provide an excellent cleaning service. The learner is further equiped with nterpersonal skills such as communication and conflict management skills for improved customer service delivery. Learn More
  2. Executive Assistant Development Module 1

    R6,900.00
    In today’s fast paced lifestyle many employers rely a great deal on their executive assistants to help plan, organise and run their office or organisation, whether it be to maintain a diary, make appointments or answer phone calls. This is the first module in a set of three skills programmes which provides the learner with the knowledge, skills, attitudes and values to competently accomplish executive assistant tasks to the best of their abilities. Learn More
  3. Executive Assistant Development Module 2

    R6,910.00
    Working in administration nowadays involves a variety of skills in providing support to an office or department; such as writing reports, minute taking, keeping daily and monthly records of petty cash and effective networking abilities. As an executive assistant one is further required to be assertive, manage conflict and have advanced interpersonal communication skills. This is the second module in a set of three skills programmes which provides the learner with the knowledge, skills, attitudes and values to competently accomplish executive assistant tasks to the best of their abilities. Learn More
  4. Executive Assistant Development Module 3

    R7,600.00
    A secretary or assistant is a person whose work consists of supporting management using a variety of project management, communication and organisational skills. In today’s current environment assistants are also entrusted with responsibilities which weren’t always part of their job description, for example diversity management, the handling of sexual harassment complaints and developing and leading teams. This is the final module in a set of three skills programmes which provides the learner with the knowledge, skills, attitudes and values to competently accomplish executive assistant tasks to the best of their abilities. Learn More
  5. Managerial Skills for PA's and Secretaries

    R7,600.00
    Often assistants and secretaries who have gained experience and a certain level of maturity are entrusted with some of their managers’ activities. Therefore it is important for PA’s to not only master the basics of office administration, but also be able to manage time and stress effectively, be assertive, know how to communicate on all levels, manage conflict and make decisions. This skills programmes provides the learner with the knowledge, skills, attitudes and values to competently accomplish their tasks to the best of their abilities. Learn More