Demand Management

Learning Unit 1: Introduction to Demand Management
Learning Unit 2: Listen To and Interpret Customer Needs
Learning Unit 3: Describe and Implement Action Plans to Meet Customer Needs
Learning Unit 4: Track and Measure the Action Plan to its Completion

Who should Attend ?

This skills programme is designed for the public sector and is aimed at:
• all individuals who will be involved in demand management; and
• department and organisation managers.


What are the benefits ?

The benefits of this skills programme include:
• enhanced control over inventory availability;
• improved service delivery to clients;
• improved planning in SCM;
• standardisation of inventory and assets;
• improved response time; and
• client satisfaction.


Duration

Four day contact session combined with practical workplace experience.


Download Outline
Aligned Unit Standards

UnitIDTitleNQF LevelCredits
10053Manage customer requirements and needs and implement action plans.58
Scheduled Venues and Dates

RegionDates
Gauteng 25 Jan 21-28 Jan 21
15 Mar 21-18 Mar 21
01 Jun 21-04 Jun 21
23 Aug 21-26 Aug 21
15 Nov 21-18 Nov 21
01 Feb 22-04 Feb 22
04 Apr 22-07 Apr 22
27 Jun 22-30 Jun 22
22 Aug 22-25 Aug 22
01 Nov 22-04 Nov 22
Online 25 Jan 21-28 Jan 21
15 Mar 21-18 Mar 21
01 Jun 21-04 Jun 21
23 Aug 21-26 Aug 21
15 Nov 21-18 Nov 21
Entry Requirements

The credit calculation in the relevant unit standard is based on the assumption that learners are competent in:
•marketing (NQF level 4);
• marketing communication (NQF level 4);
• marketing research (NQF level 4);
• marketing management (NQF level 4); or
• customer management (NQF level 4).