Demand Management
Learning Unit 1: Introduction to Demand Management
Learning Unit 2: Listen To and Interpret Customer Needs
Learning Unit 3: Describe and Implement Action Plans to Meet Customer Needs
Learning Unit 4: Track and Measure the Action Plan to its Completion
Who should Attend ?
This skills programme is designed for the public sector and is aimed at:
• all individuals who will be involved in demand management; and
• department and organisation managers.
What are the benefits ?
The benefits of this skills programme include:
• enhanced control over inventory availability;
• improved service delivery to clients;
• improved planning in SCM;
• standardisation of inventory and assets;
• improved response time; and
• client satisfaction.
Duration
Four day contact session combined with practical workplace experience.
Download Outline
Aligned Unit Standards
| UnitID | Title | NQF Level | Credits |
|
| 10053 | Manage customer requirements and needs and implement action plans. | 5 | 8 |
Scheduled Venues and Dates
Region | Dates |
| Gauteng |
25 Jan 21-28 Jan 21
15 Mar 21-18 Mar 21
01 Jun 21-04 Jun 21
23 Aug 21-26 Aug 21
15 Nov 21-18 Nov 21
01 Feb 22-04 Feb 22
04 Apr 22-07 Apr 22
27 Jun 22-30 Jun 22
22 Aug 22-25 Aug 22
01 Nov 22-04 Nov 22
|
| Online |
25 Jan 21-28 Jan 21
15 Mar 21-18 Mar 21
01 Jun 21-04 Jun 21
23 Aug 21-26 Aug 21
15 Nov 21-18 Nov 21
|
Entry Requirements
The credit calculation in the relevant unit standard is based on the assumption that learners are competent in:
•marketing (NQF level 4);
• marketing communication (NQF level 4);
• marketing research (NQF level 4);
• marketing management (NQF level 4); or
• customer management (NQF level 4).