Who should Attend ?

This skills programme is designed for the public and private sector and is aimed at:
• all individuals wishing to become more adept at handling conflict; and
• department and organisation managers.

What are the benefits ?

The benefits of this skills programme include:
• enhanced commitment and willingness to work through problems and deal with challenges accordingly;
• being able to to empathise and sympathise with colleagues, thus building and strengthening interpersonal relationships; and
• understanding of conflict management techniques and how they can be used.

Duration

Two day contact session combined with practical workplace experience.

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Aligned Unit Standards

UnitID	Title	NQF Level	Credits
114226	Interpret and manage conflicts within the workplace	5	8

Scheduled Venues and Dates

Region	Dates
Gauteng	28 Jan 21-29 Jan 21 17 Jun 21-18 Jun 21 02 Sep 21-03 Sep 21 27 Jan 22-28 Jan 22 24 Mar 22-25 Mar 22 05 May 22-06 May 22 07 Jul 22-08 Jul 22 01 Sep 22-02 Sep 22 03 Nov 22-04 Nov 22 15 Feb 21-16 Feb 21 19 Apr 21-20 Apr 21 08 Nov 21-09 Nov 21
Online	28 Jan 21-29 Jan 21 15 Feb 21-16 Feb 21 19 Apr 21-20 Apr 21 17 Jun 21-18 Jun 21 02 Sep 21-03 Sep 21 08 Nov 21-09 Nov 21

Entry Requirements

The credit calculation in the relevant unit standard is based on the assumption that learners are competent in:
•mathematical literacy (NQF level 4); and
• communication (NQF level4).