Conflict Management
Learning Unit 1: Sources of Conflict
Learning Unit 2: Conflict Management Techniques
Learning Unit 3: Conflict Management Strategies
Who should Attend ?
This skills programme is designed for the public and private sector and is aimed at:
• all individuals wishing to become more adept at handling conflict; and
• department and organisation managers.
What are the benefits ?
The benefits of this skills programme include:
• enhanced commitment and willingness to work through problems and deal with challenges accordingly;
• being able to to empathise and sympathise with colleagues, thus building and strengthening interpersonal relationships; and
• understanding of conflict management techniques and how they can be used.
Duration
Two day contact session combined with practical workplace experience.
Download Outline
Aligned Unit Standards
UnitID | Title | NQF Level | Credits |
114226 | Interpret and manage conflicts within the workplace | 5 | 8 |
Scheduled Venues and Dates
Region | Dates |
Gauteng |
28 Jan 21-29 Jan 21 17 Jun 21-18 Jun 21 02 Sep 21-03 Sep 21 27 Jan 22-28 Jan 22 24 Mar 22-25 Mar 22 05 May 22-06 May 22 07 Jul 22-08 Jul 22 01 Sep 22-02 Sep 22 03 Nov 22-04 Nov 22 15 Feb 21-16 Feb 21 19 Apr 21-20 Apr 21 08 Nov 21-09 Nov 21 |
Online |
28 Jan 21-29 Jan 21 15 Feb 21-16 Feb 21 19 Apr 21-20 Apr 21 17 Jun 21-18 Jun 21 02 Sep 21-03 Sep 21 08 Nov 21-09 Nov 21 |
Entry Requirements
The credit calculation in the relevant unit standard is based on the assumption that learners are competent in:
•mathematical literacy (NQF level 4); and
• communication (NQF level4).