Conflict Management

Learning Unit 1: Sources of Conflict
Learning Unit 2: Conflict Management Techniques
Learning Unit 3: Conflict Management Strategies

Who should Attend ?

This skills programme is designed for the public and private sector and is aimed at:
• all individuals wishing to become more adept at handling conflict; and
• department and organisation managers.


What are the benefits ?

The benefits of this skills programme include:
• enhanced commitment and willingness to work through problems and deal with challenges accordingly;
• being able to to empathise and sympathise with colleagues, thus building and strengthening interpersonal relationships; and
• understanding of conflict management techniques and how they can be used.


Duration

Two day contact session combined with practical workplace experience.


Download Outline
Aligned Unit Standards

UnitIDTitleNQF LevelCredits
114226Interpret and manage conflicts within the workplace58
Scheduled Venues and Dates

RegionDates
Gauteng 28 Jan 21-29 Jan 21
17 Jun 21-18 Jun 21
02 Sep 21-03 Sep 21
27 Jan 22-28 Jan 22
24 Mar 22-25 Mar 22
05 May 22-06 May 22
07 Jul 22-08 Jul 22
01 Sep 22-02 Sep 22
03 Nov 22-04 Nov 22
15 Feb 21-16 Feb 21
19 Apr 21-20 Apr 21
08 Nov 21-09 Nov 21
Online 28 Jan 21-29 Jan 21
15 Feb 21-16 Feb 21
19 Apr 21-20 Apr 21
17 Jun 21-18 Jun 21
02 Sep 21-03 Sep 21
08 Nov 21-09 Nov 21
Entry Requirements

The credit calculation in the relevant unit standard is based on the assumption that learners are competent in:
•mathematical literacy (NQF level 4); and
• communication (NQF level4).