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Executive Assistant Development Module 1

Learning Unit 1: Understand What is Needed to be a Good 21st Century Executive Assistant
Learning Unit 2: How to Create a Good Personal Image
Learning Unit 3: Body Language
Learning Unit 4: Appearance
Learning Unit 5: Business Etiquette
Learning Unit 6: Reception Skills
Learning Unit 7: Telephone Skills
Learning Unit 8: Time Management
Learning Unit 9: Diary Management
Learning Unit 10: Office Ergonomics
Learning Unit 11: Change Management
Learning Unit 12: Stress Management
Learning Unit 13: Behaviour, Motivation and Goals

Who should Attend ?

This skills programme is designed for the public and private sector and is aimed at:
• all individuals who require learning to excel in the basic functions needed to competently perform PA duties necessary for the working environment.


What are the benefits ?

The benefits of this skills programme include:
• improved service delivery to clients; and
• becoming a well equipped 21st century executive assistant.


Duration

Four day contact session combined with practical workplace experience.


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Entry Requirements

It is assumed that learners accessing this skills programme are competent in:
•communication (NQF level 2).