Executive Assistant Development Module 1

Learning Unit 1: Understand What is Needed to be a Good 21st Century Executive Assistant
Learning Unit 2: How to Create a Good Personal Image
Learning Unit 3: Body Language
Learning Unit 4: Appearance
Learning Unit 5: Business Etiquette
Learning Unit 6: Reception Skills
Learning Unit 7: Telephone Skills
Learning Unit 8: Time Management
Learning Unit 9: Diary Management
Learning Unit 10: Office Ergonomics
Learning Unit 11: Change Management
Learning Unit 12: Stress Management
Learning Unit 13: Behaviour, Motivation and Goals

Who should Attend ?

This skills programme is designed for the public and private sector and is aimed at:
• all individuals who require learning to excel in the basic functions needed to competently perform PA duties necessary for the working environment.


What are the benefits ?

The benefits of this skills programme include:
• improved service delivery to clients; and
• becoming a well equipped 21st century executive assistant.


Duration

Four day contact session combined with practical workplace experience.


Download Outline
Entry Requirements

It is assumed that learners accessing this skills programme are competent in:
•communication (NQF level 2).