Service Delivery in the Public Sector
Learning Unit 1: Service Communication and Client Behaviour and Characteristics
Learning Unit 2: Applying Client Service Techniques
Learning Unit 3: High Risk Customer Relations
Learning Unit 4: Professional Conduct in Service Provision
Who should Attend ?
This skills programme is designed for the public sector and is aimed at:
• elected political leaders and public sector officials who manage service delivery activities that require use of public assets to render services to the communities; and
• public officials, political executives, strategic executive managers, department managers, organisation managers and other role-players contributing to the development of improved service delivery to communities.
What are the benefits ?
The benefits of this skills programme include:
• improved service delivery; and
• overall community upliftment.
Duration
Four day contact session combined with practical workplace experience.
Download Outline
Aligned Unit Standards
| UnitID | Title | NQF Level | Credits |
|
| 120310 | Apply client service techniques to improve service delivery | 5 | 6 |
| 120306 | Manage service delivery improvement | 6 | 8 |
Scheduled Venues and Dates
Region | Dates |
| Gauteng |
28 Feb 22-03 Mar 22
29 Aug 22-01 Sep 22
01 Mar 21-04 Mar 21
01 Jun 21-04 Jun 21
01 Nov 21-04 Nov 21
|
| Online |
01 Mar 21-04 Mar 21
01 Jun 21-04 Jun 21
01 Nov 21-04 Nov 21
01 Dec 20-04 Dec 20
|
Entry Requirements
The credit calculation in the relevant unit standards are based on the assumption that learners are competent in:
•communication (NQF level 5);
• mathematical literacy (NQF level 4); and
• computer literacy (NQF level 4).