Service Delivery in the Public Sector

Learning Unit 1: Service Communication and Client Behaviour and Characteristics
Learning Unit 2: Applying Client Service Techniques
Learning Unit 3: High Risk Customer Relations
Learning Unit 4: Professional Conduct in Service Provision

Who should Attend ?

This skills programme is designed for the public sector and is aimed at:
• elected political leaders and public sector officials who manage service delivery activities that require use of public assets to render services to the communities; and
• public officials, political executives, strategic executive managers, department managers, organisation managers and other role-players contributing to the development of improved service delivery to communities.

What are the benefits ?

The benefits of this skills programme include:
• improved service delivery; and
• overall community upliftment.


Four day contact session combined with practical workplace experience.

Download Outline
Aligned Unit Standards

UnitIDTitleNQF LevelCredits
120310Apply client service techniques to improve service delivery56
120306Manage service delivery improvement68
Scheduled Venues and Dates

Gauteng 28 Feb 22-03 Mar 22
29 Aug 22-01 Sep 22
01 Mar 21-04 Mar 21
01 Jun 21-04 Jun 21
01 Nov 21-04 Nov 21
Online 01 Mar 21-04 Mar 21
01 Jun 21-04 Jun 21
01 Nov 21-04 Nov 21
01 Dec 20-04 Dec 20
Entry Requirements

The credit calculation in the relevant unit standards are based on the assumption that learners are competent in:
•communication (NQF level 5);
• mathematical literacy (NQF level 4); and
• computer literacy (NQF level 4).