Conflict and Diversity Management
Learning Unit 1: Sources of Conflict
Learning Unit 2: Conflict Management Strategies
Learning Unit 3: The Effective Conflict Manager
Learning Unit 4: The Importance of Diversity Management in the South African Workplace
Learning Unit 5: Racism, Sexism and Other “ismsâ€
Learning Unit 6: Discrimination and Prejudices
Learning Unit 7: Promoting a Culture of Equality
Who should Attend ?
This skills programme is designed for the public and private sector and is aimed at:
• individuals wishing to become more adept at handling conflict;
• individuals who are interested in understanding the facets of diversity and learning how to manage it; and
• department and organisation managers.
What are the benefits ?
The benefits of this skills programme include:
• enhanced commitment and willingness to work through problems and deal with challenges accordingly;
• understanding of conflict management techniques and how they can be used;
• acknowledging, understanding, accepting, valuing and celebrating the uniqueness among people irrespective of race, age, class and gender; and
• enhanced communication skills and interpersonal relationships; bringing about new attitudes and processes to the benefit of the organisation as a whole.
Duration
Five day contact session combined with practical workplace experience.
Download Outline
Aligned Unit Standards
| UnitID | Title | NQF Level | Credits |
|
| 116928 | Manage diversity in the workplace | 5 | 14 |
| 114226 | Interpret and manage conflicts within the workplace | 5 | 8 |
Entry Requirements
The credit calculation in the relevant unit standards are based on the assumption that learners are competent in:
•communication (NQF level 4);
• mathematical literacy (NQF level 4); and
• computer literacy (NQF level 3).