Managerial Skills for PAs and Secretaries

Learning Unit 1: Office Administration
Learning Unit 2: Time and Stress Management
Learning Unit 3: Business Writing
Learning Unit 4: Assertiveness and Communication
Learning Unit 5: Conflict Management
Learning Unit 6: Interpersonal Relations
Learning Unit 7: Decision Making

Who should Attend ?

This skills programme is designed for the public and private sector and is aimed at:
• all individuals who require basic functions needed to competently perform PA duties necessary for the working environment.

Kindly Note: The content presented in this course is extracted from the skills programmes Executive Assistant Development Modules 1, 2 and 3. Thus, having completed the Executive Assistant Development programme, learners should not attend Managerial Skills for PAâ€™s and Secretaries.

What are the benefits ?

The benefits of this skills programme include:
• improved service delivery to clients; and
• becoming a well equipped 21st century personal assistant.

Duration

Four day contact session combined with practical workplace experience.

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Scheduled Venues and Dates

Region	Dates
Online	07 Dec 20-10 Dec 20 01 Mar 21-04 Mar 21 17 May 21-20 May 21 12 Jul 21-15 Jul 21 13 Sep 21-16 Sep 21 01 Nov 21-04 Nov 21
Gauteng	01 Mar 21-04 Mar 21 17 May 21-20 May 21 12 Jul 21-15 Jul 21 13 Sep 21-16 Sep 21 01 Nov 21-04 Nov 21 01 Feb 22-04 Feb 22 22 Mar 22-25 Mar 22 20 Jun 22-23 Jun 22 15 Aug 22-18 Aug 22 01 Nov 22-04 Nov 22

Entry Requirements

It is assumed that learners accessing this skills programme are competent in:
•communication (NQF level 2).