Customer Care Level 1

Learning Unit 1: The Application of Customer Care and Batho Pele in the Public Sector
Learning Unit 2: The Implementation of Batho Pele and its Effect on Customer Care and Service Delivery in the Public Sector

Who should Attend ?

This skills programme is designed for the public sector and is aimed at:
• individuals who desire to provide excellent customer care; and
• department and organisation managers.


What are the benefits ?

The benefits of this skills programme include:
• an understanding of service delivery and customer care techniques;
• ensured commitment from public servants to give their customers quality services and find ways to continuously improve the standard of their services; and
• compliance to the Batho Pele principles by putting people first.


Duration

Three day contact session combined with practical workplace experience.


Download Outline
Aligned Unit Standards

UnitIDTitleNQF LevelCredits
242860Apply the Batho Pele principles to own work role and context34
Scheduled Venues and Dates

RegionDates
Gauteng 27 Jul 20-29 Jul 20
28 Sep 20-30 Sep 20
23 Nov 20-25 Nov 20
25 Jan 21-27 Jan 21
28 Apr 21-30 Apr 21
10 Aug 21-12 Aug 21
Entry Requirements

The credit calculation in the relevant unit standard is based on the assumption that learners are competent in:
•communication (NQF level 2).