Who should Attend ?

This skills programme is designed for the public sector and is aimed at:
• individuals who desire to provide excellent customer care; and
• department and organisation managers.

What are the benefits ?

The benefits of this skills programme include:
• an understanding of service delivery and customer care techniques;
• ensured commitment from public servants to give their customers quality services and find ways to continuously improve the standard of their services; and
• compliance to the Batho Pele principles by putting people first.

Duration

Three day contact session combined with practical workplace experience.

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Aligned Unit Standards

UnitID	Title	NQF Level	Credits
242860	Apply the Batho Pele principles to own work role and context	3	4

Scheduled Venues and Dates

Region	Dates
Gauteng	27 Jul 20-29 Jul 20 28 Sep 20-30 Sep 20 23 Nov 20-25 Nov 20 25 Jan 21-27 Jan 21 28 Apr 21-30 Apr 21 10 Aug 21-12 Aug 21

Entry Requirements

The credit calculation in the relevant unit standard is based on the assumption that learners are competent in:
•communication (NQF level 2).