Who should Attend ?

This skills programme is designed for the public sector and is aimed at:
• individuals who desire to provide excellent customer care; and
• department and organisation managers.

What are the benefits ?

The benefits of this skills programme include:
• an understanding of service delivery and customer care techniques;
• ensured commitment from public servants to give their customers quality services and find ways to continuously improve the standard of their services; and
• compliance to the Batho Pele principles by putting people first.

Duration

Three day contact session combined with practical workplace experience.

Download Outline

Aligned Unit Standards

UnitID	Title	NQF Level	Credits
242860	Apply the Batho Pele principles to own work role and context	3	4

Scheduled Venues and Dates

Region	Dates
Gauteng	25 Jan 21-27 Jan 21 28 Apr 21-30 Apr 21 10 Aug 21-12 Aug 21 01 Nov 21-03 Nov 21 24 Jan 22-26 Jan 22 20 Apr 22-22 Apr 22 04 Jul 22-06 Jul 22 17 Oct 22-19 Oct 22
Online	25 Jan 21-27 Jan 21 28 Apr 21-30 Apr 21 10 Aug 21-12 Aug 21 01 Nov 21-03 Nov 21

Entry Requirements

The credit calculation in the relevant unit standard is based on the assumption that learners are competent in:
•communication (NQF level 2).