Customer Care Level 1
Learning Unit 1: The Application of Customer Care and Batho Pele in the Public Sector
Learning Unit 2: The Implementation of Batho Pele and its Effect on Customer Care and Service Delivery in the Public Sector
Who should Attend ?
This skills programme is designed for the public sector and is aimed at:
• individuals who desire to provide excellent customer care; and
• department and organisation managers.
What are the benefits ?
The benefits of this skills programme include:
• an understanding of service delivery and customer care techniques;
• ensured commitment from public servants to give their customers quality services and find ways to continuously improve the standard of their services; and
• compliance to the Batho Pele principles by putting people first.
Duration
Three day contact session combined with practical workplace experience.
Download Outline
Aligned Unit Standards
UnitID | Title | NQF Level | Credits |
242860 | Apply the Batho Pele principles to own work role and context | 3 | 4 |
Scheduled Venues and Dates
Region | Dates |
Gauteng |
25 Jan 21-27 Jan 21 28 Apr 21-30 Apr 21 10 Aug 21-12 Aug 21 01 Nov 21-03 Nov 21 24 Jan 22-26 Jan 22 20 Apr 22-22 Apr 22 04 Jul 22-06 Jul 22 17 Oct 22-19 Oct 22 |
Online |
25 Jan 21-27 Jan 21 28 Apr 21-30 Apr 21 10 Aug 21-12 Aug 21 01 Nov 21-03 Nov 21 |
Entry Requirements
The credit calculation in the relevant unit standard is based on the assumption that learners are competent in:
•communication (NQF level 2).