Learning Unit 1: Process Incoming and Outgoing Telephone Calls
Learning Unit 2: Monitor and Control Reception Area
Who should Attend ?
This skills programme is designed for the public and private sector and is aimed at:
• all individuals who need to process incoming and outgoing telephone calls and manage the reception area.
What are the benefits ?
The benefits of this programme include:
• professional telephone etiquette;
• improved competence to monitor and maintain a clean and safe reception area; and
• the ability to monitor and implement security procedures in the reception area.
Two day contact session combined with practical workplace experience.