Reception and Telephone Skills
Learning Unit 1: Process Incoming and Outgoing Telephone Calls
Learning Unit 2: Monitor and Control Reception Area
Who should Attend ?
This skills programme is designed for the public and private sector and is aimed at:
• all individuals who need to process incoming and outgoing telephone calls and manage the reception area.
What are the benefits ?
The benefits of this programme include:
• professional telephone etiquette;
• improved competence to monitor and maintain a clean and safe reception area; and
• the ability to monitor and implement security procedures in the reception area.
Duration
Two day contact session combined with practical workplace experience.
Download Outline
Aligned Unit Standards
UnitID | Title | NQF Level | Credits |
13928 | Monitor and control reception area | 3 | 4 |
7790 | Process incoming and outgoing telephone calls | 3 | 3 |
Scheduled Venues and Dates
Region | Dates |
Gauteng |
10 Feb 22-11 Feb 22 13 Jun 22-14 Jun 22 06 Oct 22-07 Oct 22 04 Feb 21-05 Feb 21 17 Jun 21-18 Jun 21 04 Nov 21-05 Nov 21 |
Online |
04 Feb 21-05 Feb 21 17 Jun 21-18 Jun 21 07 Oct 21-08 Oct 21 |
Entry Requirements
The credit calculation in the relevant unit standards is based on the assumption that learners are competent in:
•communication (NQF level 2).