Reception and Telephone Skills

Learning Unit 1: Process Incoming and Outgoing Telephone Calls
Learning Unit 2: Monitor and Control Reception Area

Who should Attend ?

This skills programme is designed for the public and private sector and is aimed at:
• all individuals who need to process incoming and outgoing telephone calls and manage the reception area.

What are the benefits ?

The benefits of this programme include:
• professional telephone etiquette;
• improved competence to monitor and maintain a clean and safe reception area; and
• the ability to monitor and implement security procedures in the reception area.


Two day contact session combined with practical workplace experience.

Download Outline
Aligned Unit Standards

UnitIDTitleNQF LevelCredits
13928Monitor and control reception area34
7790Process incoming and outgoing telephone calls33
Scheduled Venues and Dates

Gauteng 10 Feb 22-11 Feb 22
13 Jun 22-14 Jun 22
06 Oct 22-07 Oct 22
04 Feb 21-05 Feb 21
17 Jun 21-18 Jun 21
04 Nov 21-05 Nov 21
Online 04 Feb 21-05 Feb 21
17 Jun 21-18 Jun 21
07 Oct 21-08 Oct 21
Entry Requirements

The credit calculation in the relevant unit standards is based on the assumption that learners are competent in:
•communication (NQF level 2).