Who should Attend ?

This skills programme is designed for the public and private sector and is aimed at:
• all individuals who need to process incoming and outgoing telephone calls and manage the reception area.

What are the benefits ?

The benefits of this programme include:
• professional telephone etiquette;
• improved competence to monitor and maintain a clean and safe reception area; and
• the ability to monitor and implement security procedures in the reception area.

Duration

Two day contact session combined with practical workplace experience.

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Aligned Unit Standards

UnitID	Title	NQF Level	Credits
13928	Monitor and control reception area	3	4
7790	Process incoming and outgoing telephone calls	3	3

Scheduled Venues and Dates

Region	Dates
Gauteng	10 Feb 22-11 Feb 22 13 Jun 22-14 Jun 22 06 Oct 22-07 Oct 22 04 Feb 21-05 Feb 21 17 Jun 21-18 Jun 21 04 Nov 21-05 Nov 21
Online	04 Feb 21-05 Feb 21 17 Jun 21-18 Jun 21 07 Oct 21-08 Oct 21

Entry Requirements

The credit calculation in the relevant unit standards is based on the assumption that learners are competent in:
•communication (NQF level 2).