Office Management

Learning Unit 1: Required Administrative Systems
Learning Unit 2: Develop and Update Administrative Systems
Learning Unit 3: Develop Systems to keep Administrative Information Confidential
Learning Unit 4: Develop Policies and Procedures and Write them into a Manual
Learning Unit 5: Develop a System for Office Stationery

Who should Attend ?

This skills programme is designed for the public sector and is aimed at:
• individuals involved in administration, who have the responsibility of developing administrative procedures and managing administrative records.

What are the benefits ?

The benefits of this skills programme include:
• learners that are well-informed on what comprises administrative systems and what resources are necessary to develop it;
• knowledge and skills to develop, submit for approval and implement new administrative systems;
• the ability to develop systems for and maintain levels of confidentiality of administrative information;
• ability to develop policies, procedures and procedure manuals for these new policies; and
• being able to develop a system for the effective maintenance of office stationery.


Four day contact session combined with practical workplace experience.

Download Outline
Aligned Unit Standards

UnitIDTitleNQF LevelCredits
110003Develop administrative procedures in a selected organisation48
110009Manage administration records44
Scheduled Venues and Dates

Gauteng 23 Mar 21-26 Mar 21
21 Jun 21-24 Jun 21
20 Sep 21-23 Sep 21
14 Feb 22-17 Feb 22
04 Apr 22-07 Apr 22
27 Jun 22-30 Jun 22
26 Sep 22-29 Sep 22
25 Jan 21-28 Jan 21
Online 25 Jan 21-28 Jan 21
23 Mar 21-26 Mar 21
21 Jun 21-24 Jun 21
20 Sep 21-23 Sep 21
Entry Requirements

The credit calculation in the relevant unit standards are based on the assumption that learners are competent in:
•communication (NQF level 3).