Customer Care Level 2

Apply the principles of good customer service to achieve public sector objectives

Who should Attend ?

This skills programme is designed for the public sector and is aimed at:
• individuals who desire to provide excellent customer care; and
• department and organisation managers.


What are the benefits ?

The benefits of this skills programme include:
• an understanding of service delivery and customer care techniques;
• ensured commitment from public servants to give their customers quality services and find ways to continuously improve the standard of their services; and
• compliance to the Batho Pele principles by putting people first.


Duration

Three day contact session combined with practical workplace experience.


Download Outline
Aligned Unit Standards

UnitIDTitleNQF LevelCredits
242901Apply the principles of good customer service to achieve public sector objectives46
Scheduled Venues and Dates

RegionDates
Gauteng 22 Feb 21-24 Feb 21
24 May 21-26 May 21
08 Nov 21-10 Nov 21
07 Feb 22-09 Feb 22
23 May 22-25 May 22
09 Nov 22-11 Nov 22
Online 22 Feb 21-24 Feb 21
24 May 21-26 May 21
08 Nov 21-10 Nov 21
Entry Requirements

The credit calculation in the relevant unit standard is based on the assumption that learners are competent in:
•communication (NQF level 2).