Customer Care Level 2
Apply the principles of good customer service to achieve public sector objectives
Who should Attend ?
This skills programme is designed for the public sector and is aimed at:
• individuals who desire to provide excellent customer care; and
• department and organisation managers.
What are the benefits ?
The benefits of this skills programme include:
• an understanding of service delivery and customer care techniques;
• ensured commitment from public servants to give their customers quality services and find ways to continuously improve the standard of their services; and
• compliance to the Batho Pele principles by putting people first.
Duration
Three day contact session combined with practical workplace experience.
Download Outline
Aligned Unit Standards
UnitID | Title | NQF Level | Credits |
242901 | Apply the principles of good customer service to achieve public sector objectives | 4 | 6 |
Scheduled Venues and Dates
Region | Dates |
Gauteng |
22 Feb 21-24 Feb 21 24 May 21-26 May 21 08 Nov 21-10 Nov 21 07 Feb 22-09 Feb 22 23 May 22-25 May 22 09 Nov 22-11 Nov 22 |
Online |
22 Feb 21-24 Feb 21 24 May 21-26 May 21 08 Nov 21-10 Nov 21 |
Entry Requirements
The credit calculation in the relevant unit standard is based on the assumption that learners are competent in:
•communication (NQF level 2).