Who should Attend ?

This skills programme is designed for the public sector and is aimed at:
• individuals who desire to provide excellent customer care; and
• department and organisation managers.

What are the benefits ?

The benefits of this skills programme include:
• an understanding of service delivery and customer care techniques;
• ensured commitment from public servants to give their customers quality services and find ways to continuously improve the standard of their services; and
• compliance to the Batho Pele principles by putting people first.

Duration

Three day contact session combined with practical workplace experience.

Download Outline

Aligned Unit Standards

UnitID	Title	NQF Level	Credits
242901	Apply the principles of good customer service to achieve public sector objectives	4	6

Scheduled Venues and Dates

Region	Dates
Gauteng	22 Feb 21-24 Feb 21 24 May 21-26 May 21 08 Nov 21-10 Nov 21 07 Feb 22-09 Feb 22 23 May 22-25 May 22 09 Nov 22-11 Nov 22
Online	22 Feb 21-24 Feb 21 24 May 21-26 May 21 08 Nov 21-10 Nov 21

Entry Requirements

The credit calculation in the relevant unit standard is based on the assumption that learners are competent in:
•communication (NQF level 2).